Frequently Asked Questions
Why is delivery my only option?
While we are in the process of building a network of local pickup partners, local delivery is free! Delivery eligible zip codes are: 53527, 53532, 53596, 53597, 53590, 53703, 53704, 53706, 53711, 53713, 53714, 53715, 53716, 53718, 53726. Because this service will eventually be housed within our brick and mortar, we are not offering shipping, and don't plan to in the future.
How quickly will I receive my order?
I know I use the word "we" a lot, but currently its just me, Amy, over here! I can't promise any less than a 48 hour delivery window but I'll always try to get orders out as quickly as possible - I know you want to get sewing asap! Pro tip: I know weekends are a common time to work on projects so if you order by 10am on Friday, you'll likely have your patterns by Saturday am!
What kind of paper are the patterns printed on?
We print your patterns on 20# (copy paper weight) 36x48 white paper sheets, then roll them instead of folding it so that there aren't any creases!
What if there's something wrong with my order?
We will always check the scale of the printed pattern using a ruler against the provided scale square.
If you receive a printed pattern from us that has been printed at the incorrect scale, please reach out and we will remedy that asap!
We are not responsible for any errors within the pattern itself.
What is your cancellation and returns policy?
Your order cannot be cancelled or refunded once we begin fulfilling it. If you need to cancel your order immediately after placing it, please reach out via our contact form asap! Your card is charged once we drop the order off at a pickup location because that is when we consider the order fulfilled.
What do you do with the PDF files after they are printed?
Files will be deleted after your order has been fulfilled, usually in about one week. Because we are not the owner or copyright holder of the file, we won't ever use it for anything else or keep it on our devices any longer than necessary!
Where are my patterns being printed?
They are printed on my large format printer right here in Madison, Wisconsin! Once the brick and mortar shop is open, you'll be able to have your patterns printed while you shop. For now, we are partnering with local businesses to provide pickup locations.